Customer analysis and establishing harmony


Module 2:  Customer analysis and establishing harmony (Professional salesman module)


After passing this module you will understand customers better, will be aware of purchase motivating strategies. Your ability to establish harmony with your customers will increase and you will ‘read them as an open book.





Psychological types


Meta programs


Application of presentation systems


Advertency and calibration skills


5 levels of listening


Establishing harmony


Emotional mind during sale


Eye signals


Body language


Importance of space and distance factors


Imitation, mirroring and guidance techniques



Duration:     25 hours – 4 weeks (6 seminars + examination)