Module 2:  Customer analysis and establishing harmony (Professional salesman module)

After passing this module you will understand customers better, will be aware of purchase motivating strategies. Your ability to establish harmony with your customers will increase and you will ‘read them as an open book.

Needs/Demands

Psychological types

Meta programs

Application of presentation systems

Advertency and calibration skills

5 levels of listening

Establishing harmony

Emotional mind during sale

Eye signals

Body language

Importance of space and distance factors

Imitation, mirroring and guidance techniques

Duration:     25 hours – 4 weeks (6 seminars + examination)